Refund policy

Every mug is printed to order, so we do not accept returns or exchanges for change of mind. If your order arrives damaged, defective or incorrect, we send you a new mug at no cost to you.

Made-to-order items

We do not keep stock. Each mug is produced only after you order it, which means we cannot resell returned items. For that reason we cannot offer returns, exchanges or refunds if you ordered the wrong size or design, or simply changed your mind.

Personalized items

Personalized mugs are made with the names, text or photos you provide. Please check spelling, dates and image quality carefully before you order. Personalized items cannot be returned or refunded. If one arrives damaged, defective or different from what you submitted, we send you a new one.

Damaged, defective or incorrect items

If your mug arrives broken, has a print defect, or is not the item you ordered, email us within 7 days of delivery at ibtissamkhann@gmail.com. Please include:

Your order number
A clear photo of the item showing the problem
A photo of the packaging and shipping label if the item arrived damaged

Once we have reviewed your request, we send you a free replacement. You never need to send the original item back.

Requests made more than 7 days after delivery cannot be accepted. Damage that happens after delivery, such as a mug that is dropped or chipped during use, is not covered.

Refunds

We solve problems with a replacement, not a refund. We only refund an order when we are unable to send a replacement, for example because the item is no longer available. In that case the refund goes to your original payment method, and your bank or card issuer can take up to 10 business days to show it on your statement.

Cancellations and changes

Orders go into production quickly. If you need to change or cancel your order, email us as soon as possible. We can only change or cancel an order that has not yet entered production.

Packages returned to sender

If a package comes back to us because of an incorrect address or because it was not collected, we contact you to arrange reshipping. The cost of reshipping is charged to you.

Small differences in color and placement

Colors can look slightly different on a mug than on your screen, and print placement can vary by a few millimeters. These small variations are normal for printed products and are not considered defects.